Welcome to the Portalp USA, Inc. Services Page

This area will provide you with the necessary links to place a service call, monitor open calls, request a service contract quote as well as run reports to better manage your automatic & manual door inventory and maintenance cost. At Portalp USA Customer Service is our number one priority.  

Place a Service Call Online

To place a service call on your automatic or manual door click here.

Existing Customers Login Here

Contractor Tune-in Request

Other Ways to Place a Service Call

If you do not have access to place a service call online, you can call our toll free service line at 1-800-474-DOOR(3667) or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


About our Services

Although we may be new to the automatic door market in the USA, Portalp has been manufacturing and servicing automatic doors for over 50 years. We have loyal, satisfied customers in over 35 countries world wide. Our focus on customer service as well as our investment in the latest technology & design have kept us on the cutting edge of the automatic door industry. Industry firsts such as the thermal break slider, Hermetic slide & swing doors and the LV Clean Room ICU slider confirm we are listening to our customers and will continue to provide the solutions they are looking for.

Flexibility To Meet Your Needs

At Portalp we realize "one size doesn't fit all" and whether it's a new sliding door for your main entrance or a service contract on your existing doors, we promise to work with you to design a solution that best suits your needs and your budget.

You Decide What Level Of Service Is Right For Your Business

Demand Service-Time and Material
Demand Services is our base service offering consisting of a standard hourly rate and parts replacement at published list prices. If no problems arise you pay nothing for service. In the event a major repair is required the customer bears the expense. As a Portalp customer, you still have the convenience of placing the service call online at our website, via email or by calling our toll free number.

PM Only
This level of service provides a regular, typically twice a year, 14 point factory specified equipment inspection. In the event you require service between planned maintenance intervals, Portalp will respond to your service request in a timely manner with no compromise in quality and at competitive rates.

PM Plus
This program provides most of the minor parts required during planned maintenance inspections. It also provides unlimited corrective labor services during agreement coverage hours. In the event your equipment requires a major part replacement, as a Portalp service customer, you’ll receive OEM specified parts at competitive contract rates.

Comprehensive Service
This program provides planned maintenance with proactive parts replacement and unlimited remedial corrective maintenance services. It also provides performance checks to assure your door system operates as designed. Service reporting and documentation that meets regulatory requirements are also included.

Portalp service programs are the cost effective approach to ensuring the safe and reliable day to day operation of your automatic doors.


Portalp USA, Inc. "The Choice Of Our Competition"

Please call us today, 1-800-474-DOOR(3667) to place a service call or for a no-obligation quote. We can taylor any service contract to fit your needs and budget. We will also provide a free AAADM inspection on your automatic doors to ensure you are in compliance with the latest ANSI standards and minimize your liability risk in case of an accident.